🚚 SHIPPING POLICY

Last updated: [to be completed]

At KWASANS, we take great care in preparing and shipping your orders to ensure a reliable and professional experience.

1. Delivery Areas

KWASANS ships its products to the areas indicated on the website at the time of ordering.
Available destinations may vary depending on the carrier.

If your country or region is not listed, please contact our customer service.

2. Order Processing Times

Orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or holidays are processed the next business day.

Once your order has shipped, you will receive an email confirmation.

3. Delivery Times

Delivery times are provided for informational purposes only and may vary depending on:

The destination

The carrier

Exceptional circumstances (weather, customs, peak periods)

KWASANS cannot be held responsible for delays beyond its control.

4. Shipping Costs

Shipping costs:

Are calculated automatically when the order is validated

Depend on the destination and the chosen delivery method

Any promotion or free shipping offer is clearly indicated on the website.

5. Order Tracking

When tracking is available, a tracking number is provided to the Customer to track the order online.

6. Delivery Issues
Package Not Received

If your order has not been received within the estimated delivery time, please contact our customer service department with your order number.

Damaged Package

If your package arrives damaged:

Please contact us within 48 hours of receipt.

Provide photos of the package and the product in question.

After verification, a suitable solution will be offered.

7. Incorrect Delivery Address

The customer is responsible for the accuracy of the information provided.
KWASANS cannot be held liable for delays or losses due to an incorrect or incomplete address.

8. Customs Duties and Taxes

Depending on the destination, customs duties or local taxes may apply.
These charges, if any, are the responsibility of the customer.

9. Contact

For any questions regarding the shipment of your order, you can contact us via:

The Contact page

📧 [email address to be completed]

KWASANS — Beauty for everyone.